Size Exchanges
We understand that finding the right fit is important.
If your item does not fit as expected, we offer size exchanges within 15 calendar days of receiving your order.
Exchange Conditions
To be eligible for a size exchange, items must:
- Be unused and unworn
- Be unwashed
- Be free of stains and odors
- Have all original tags attached
- Be in the original unopened packaging with the hygiene seal intact
We ship the replacement size once the returned item has been received and inspected (usually within 5 business days of receipt).
Each order is eligible for one size exchange.
How to Request a Size Exchange
Please contact us at: info@erafem.com
Include:
- Your order number
- The item you wish to exchange
- The requested size
Once approved, we will provide further instructions for the exchange process.
Exchange Shipping Costs
Customers are responsible for return shipping costs for size exchanges unless the item arrived damaged or incorrect.
Shipping costs for sending the new exchanged item are also covered by the customer and may vary depending on the destination.
Availability
Size exchanges are subject to product availability.
As ERAFEM currently operates through limited first-release collections, some sizes may sell out quickly.
Thank you for supporting ERAFEM’s first launch 🤍