Privacy Policy
At ERAFEM STYLE S.R.O. ("ERAFEM", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.
1. Data Controller
The controller responsible for processing your personal data is:
ERAFEM STYLE S.R.O.Školská 660/3
110 00 Praha – Nové Město
Czech Republic
Email: info@erafem.com
2. What Personal Data We Collect
Depending on your interaction with ERAFEM, we may collect:
Identification Information
- First and last name
Contact Information
- Email address
- Telephone number
- Shipping address
- Billing address
Order Information
- Products purchased
- Order history
- Payment status
- Delivery information
Technical Information
- IP address
- Browser type
- Device information
- Website activity
- Cookie information
3. How We Use Your Personal Data
We process your personal data for the following purposes:
Order Processing
To:
- process payments
- fulfill orders
- arrange shipping
- provide customer support
Customer Communication
To:
- send order confirmations
- provide shipping updates
- respond to inquiries
- handle returns and exchanges
Legal Compliance
To:
- comply with tax obligations
- comply with accounting requirements
- comply with applicable laws and regulations
Website Improvement
To:
- analyze website performance
- improve user experience
- optimize products and services
4. Legal Basis for Processing
In accordance with the General Data Protection Regulation (GDPR), we process personal data based on:
Contract Performance
When processing orders and delivering products.
Legal Obligations
When required by accounting, tax, or consumer protection laws.
Legitimate Interests
To improve our business operations and customer experience.
Consent
Where required, such as for marketing communications.
5. Sharing Your Data
We do not sell personal data.
We may share information only with trusted service providers necessary to operate our business, including:
Shopify
For website hosting, ecommerce functionality, and order management.
Payment Providers
For secure payment processing.
Shipping Providers
Such as Packeta (Zásilkovna) and other logistics partners.
Professional Advisors
Accountants, legal advisors, or regulatory authorities when legally required.
6. International Transfers
Some service providers may process data outside the Czech Republic or the European Economic Area (EEA).
Where international transfers occur, appropriate safeguards are implemented in accordance with GDPR requirements.
7. Data Retention
We retain personal data only for as long as necessary to:
- fulfill contractual obligations
- provide customer support
- comply with legal and tax requirements
- resolve disputes
Accounting and tax-related information may be retained for the period required by Czech law.
8. Your GDPR Rights
Under GDPR, you have the right to:
Right of Access
Request a copy of your personal data.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal data where legally permitted.
Right to Restrict Processing
Request limitations on how we process your data.
Right to Object
Object to certain forms of data processing.
Right to Data Portability
Request transfer of your personal data in a structured format.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact: info@erafem.com
9. Cookies
Our website may use cookies and similar technologies to:
- ensure website functionality
- improve user experience
- analyze website traffic
- measure marketing effectiveness
You may manage cookie preferences through your browser settings.
Please note that disabling cookies may affect website functionality.
10. Data Security
We implement reasonable technical and organizational measures designed to protect personal data against:
- unauthorized access
- misuse
- disclosure
- alteration
- loss
However, no online transmission or storage system can be guaranteed to be completely secure.
11. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send promotional updates regarding:
- new products
- product launches
- special offers
- company news
You may unsubscribe at any time by using the unsubscribe link included in marketing emails.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
13. Contact Information
If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:
ERAFEM STYLE S.R.O.Školská 660/3
110 00 Praha – Nové Město
Czech Republic
Email: info@erafem.com
If you believe your rights under GDPR have been violated, you also have the right to lodge a complaint with the competent data protection authority.
Thank you for trusting ERAFEM 🤍