Returns & Refunds
At ERAFEM, we care deeply about comfort, hygiene, and customer experience.
If for any reason you are not satisfied with your order, you may request a return within 15 calendar days of receiving your package.
This 15-day window is a voluntary ERAFEM policy offered in addition to your statutory rights: under EU and Czech law you have the right to withdraw from your purchase within 14 calendar days of delivery. For hygiene-sealed products, the right of withdrawal expires once the seal is removed or broken — see our Terms & Conditions.
Return Conditions
To be eligible for a return, items must:
- Be unused and unworn
- Be unwashed
- Be free of stains and odors
- Have the hygiene seal intact
- Be returned in their original packaging
For hygiene reasons, we cannot accept returns of underwear that has been worn, washed, or opened after use.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at: info@erafem.com
Please include:
- Your order number
- A description of the issue
- Photos if applicable
We will review the case and provide a suitable solution as soon as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked shipping method, as ERAFEM is not responsible for lost return packages.
Refunds
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 7–14 business days.
Pre-Orders
As ERAFEM is currently operating through limited first-release pre-orders, shipping times may vary slightly. Estimated delivery timelines are displayed on each product page.
Thank you for supporting ERAFEM’s first launch 🤍