Shipping Policy

ERAFEM is currently operating through a limited pre-sale model.

All products purchased during our First Release are considered pre-order items unless otherwise stated.

Estimated shipping date:

20 October.

This timeframe includes:

• order processing
• production preparation
• international transportation
• quality inspection
• local delivery preparation

We will make every effort to deliver your order as quickly as possible.

At this time, ERAFEM ships exclusively to:

• Czech Republic

Additional countries may become available in future releases.

Orders are delivered through authorized delivery partners, selected based on destination and availability.

Shipping options may vary depending on the destination and delivery method selected during checkout.

Once your order is placed:

• You will receive an order confirmation email.
• Your order will be added to our current pre-order batch.
• Products will be prepared and received at our Prague fulfillment location.
• Orders will be packaged and dispatched.
• A shipping confirmation email with tracking information will be sent.

Once your order has been shipped, you will receive:

• shipping confirmation
• tracking number (where available)

Please allow up to 48 hours for tracking information to become active after shipment.

Shipping costs are calculated during checkout.

Any promotional shipping offers or free shipping thresholds will be displayed on our website when applicable.

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

• customs processing
• carrier delays
• peak shipping periods
• weather conditions
• circumstances beyond our reasonable control

In the event of significant delays, we will communicate updates as soon as possible.

Customers are responsible for providing accurate shipping information.

ERAFEM is not responsible for delivery issues resulting from:

• incorrect addresses
• incomplete addresses
• incorrect recipient information

Additional shipping charges may apply if an order must be re-shipped.

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at: info@erafem.com

Please include:

• order number
• description of the issue
• photos (if applicable)

We will work with the shipping provider to investigate and resolve the situation.

If you have any questions regarding shipping or delivery, please contact: